FAQs

To maintain a relaxing, tranquil environment and ensure the privacy of all guests, the use of mobile phones, smart watches, tablets, computers, cameras, headphones, speakers and any other technology is not permitted.

Yes, it’s best to make a reservation in advance to secure your spot and ensure a smooth experience, especially if you’re visiting with a group.

Yes, all reservations must be paid in full at the time of booking, including gift card redemptions. We are a cashless facility and accept all other payment methods.

Please note there will be a 1% credit card surcharge added.

For your convenience, you can book online through our website by clicking the ‘book now’ button, call us at +61 3 5935 1222, or visit our spa reception in person.

To reschedule your appointment at no charge, please contact us at (03) 5935 1222 at least 48 hours in advance.

Yes, we have a 10% surcharge on Sundays and a 15% surcharge on Public holidays.

Limited short term on-site parking is available on-site, and there’s also free street parking along Ocean Beach Road. Please be mindful of any parking fees for overstays.

Lost items are kept for one week and then donated to local charities. Items of any personal nature such as undergarments and toiletries are held for 24 hours and then discarded. We can also arrange to mail your belongings to you within Australia for a fee.

To ensure the best experience for all our guests on their wellness journey, we kindly request a minimum of 48-hours’ notice for any cancellations or changes to appointments. This allows us to efficiently manage our schedule and accommodate everyone’s wellness needs.

If changes, cancellations, or rescheduling occur with less than 48-hours’ notice, 100% of the initial payment will be forfeited to uphold our dedication to quality service. All payments are fully refundable if you cancel or reschedule outside of the 48-hour cancellation period.

Reservations will commence and complete at the scheduled time. If you arrive late, your reservation time may be reduced to finish at the scheduled time. To avoid disappointment, we recommend that you arrive 20 minutes before your scheduled reservation time to allow for check-in and consultation.

We provide lockers, towels and amenities like our ASPAR body cleanser, ASPAR shampoo and ASPAR hair conditioner to all Spa and Bathhouse guests. Robes are provided to all guests joining us for any of our spa treatments. These will be waiting for you in the changeroom, where you also have access to showers, vanity areas and hair dryers.

The Aurora Spa & Bathhouse is open for bathing and Spa Treatments:

Monday to Wednesday 9:00 AM – 7:00 PM
Thursday – Friday 9:00 AM – 9:00 PM
Saturday 8:00 AM – 9:00 PM
Sunday 8:00 AM – 6:00 PM

Aurora Spa and Bathhouse is closed on Christmas Day.

Please arrive at least 20 minutes before your reservation time to check in at our reception and ensure ample time for parking.

You can find us at The Continental Sorrento precinct, 23 Constitution Hill Road, Sorrento Vic 3943, opposite the Atrium.

Everyone is welcome! Children aged 14 and above must be accompanied by a parent or legal guardian, and guests under 14 years old are not permitted.

Aurora Spa & Bathhouse reserves the right to refuse entry.

Aurora offers an all-weather, year-round experience where you are cocooned in a comfortable indoor environment, blissfully undisturbed by outdoor elements.

To ensure an enjoyable, safe and healthy experience for everyone we ask our guests to adhere to the following:

• Swimwear is compulsory.
• Slippers cannot be worn in pools, saunas and steam rooms.
• Always sit on a towel in the sauna to maintain cleanliness
• Guests are required to shower before beginning their bathhouse journey.
• Children aged 14 and above must be accompanied by a parent or legal guardian.
• Ensure a tranquil environment by refraining from mobile phone and camera use.
• Guests under the influence of alcohol or drugs will be refused entry.
• We encourage social interaction but please kindly respect the peaceful atmosphere and fellow guests by refraining from disruptive behavior.

We reserve the right to remove anyone who does not comply with these conditions or disrupts the experience for other guests.

While the bathhouse is communal, we offer Private Spa Treatments for those seeking a more private experience.

We welcome private event bookings where your group will have exclusive access to the Bathhouse. Please email [email protected] and our reservation team will get back to you with a quote.

We welcome private event bookings where your group will have exclusive access to the Bathhouse. Please email [email protected] and our reservation team will get back to you with a quote.

Yes, you can enjoy the bathhouse independently. For a holistic wellness journey, consider enhancing your visit with one of our spa packages.

In alignment with our commitment to wellness, we maintain an alcohol-free environment. We also strongly advise against drinking alcohol before your thermal bathhouse session. Alcohol dehydrates the body, and this can lead to serious health complications in a hot and humid environment. Alcohol also disrupts your ability to regulate body temperature and affects your blood pressure and heart rate, leaving your vulnerable to overheating and other health risks.

To ensure a safe and enjoyable experience for everyone, guests who arrive intoxicated will be refused entry to the Bathhouse.

Guests aged 14 and above are welcome under adult supervision. All guardians are responsible for children in their care at all times. For safety reasons, individuals under 14 years old are not permitted in the bathhouse.

Each session is allocated 1.5 hours of relaxation. Should you desire an extended experience, you have the option to prolong your visit with a Bathhouse Ritual for an additional fee.

We prioritize inclusivity and provide access for guests with limited mobility. Accessible experiences include: Magnesium Salt Pool, Vitality Pool, Nordic Sauna, Glacial Mist and Aroma Steam. Please note that for thermal suites (sauna/steam), wheelchairs and walking aides will need to be heat resistant. Bathhouse pools do not include a hoist or ramps. Be sure to include your companion or carer on your reservation to provide you with assistance. Companions and carers with the relevant identification receive complimentary entry when accompanying a paying guest who requires assistance. Our Bathhouse has a lift for guests to reach the pools deck. A wheelchair can be requested and will be confirmed for your reservation subject to availability.

We don’t allow pregnant women to use our Bathhouse, however we do offer some therapeutic treatments that you can safely enjoy during your pregnancy. You and your baby’s safety is our priority and exposure to high temperatures – like in our pools, sauna and steam – can put your pregnancy at risk.

Our reception team will be happy to help with other treatment suggestions. Every pregnancy is different and we suggest you talk to your doctor prior to booking your spa experience.

Thermal bathing is very therapeutic for most people however, some medical conditions require caution or even avoidance. Your health and safety are our top priority, and we recommend that you consult with your doctor or healthcare provider if you have medical issues and follow their advice.

Some thermal bathing experiences may be unsafe for conditions such as high blood pressure, heart disease, recent trauma or surgery and diabetes. Additionally, some medications can cause complications, such as dehydration and overheat. Sauna and steam are contraindicated for some conditions, including heart disease, circulatory disorders, stroke, diabetes, high blood pressure, recent trauma and surgery, certain respiratory conditions and alcoholic intoxication.

When making your reservation, kindly advise us of any health conditions, allergies or injuries which could affect your choice of experience. Our team will make recommendations that are appropriate for you.

We recommend bringing a refillable water bottle (plastic or stainless steel) for hydration during your stay. Please ensure you have the credit card used for booking, as we operate on a cashless basis. Valuables should be left at home, and mobile phones and electronic devices are to be kept away to maintain a tranquil environment.

Proper swimwear is required for your comfort and hygiene. We advise against wearing clothing in water areas. Our boutique offers a selection of swimwear and slides for purchase should you require them.

Jewellery and other valuables: Aurora accepts no responsibility for loss of valuables while attending our premises and we recommend you leave them at home.

Food and Drink: Aurora Spa & Bathhouse is not a BYO venue.

Mobile phones and other technology: We are a tech -free space.

You will need to wear appropriate swimwear when using the Bathhouse. Our facility is communal and nude bathing is not permitted. Clothing (e.g., cotton t-shirts/shorts) cannot be worn in place of swimwear.

You can find a range of swimwear for purchase in our boutique.

You can go barefoot in the Bathhouse or alternatively purchase take-home slides for $6.90. Please refrain from wearing your own footwear in the Bathhouse.

During your visit, you will have access to all changeroom and Bathhouse facilities, including our sky-lit daydream pool, cold plunge, vitality pool, magnesium salt pool, Nordic sauna, halotherapy room, aroma steam, glacial mist, sensory showers and centella thermal lounges.

Yes, you are welcome to visit Aurora for a treatment without Bathhouse access. A Bathhouse visit is a great way to elevate your spa experience though, and day spa guests enjoy reduced bathing prices.

Yes, we do. We understand the joy of sharing a relaxing experience with a loved one. We have two dual couples’ rooms available upon request alongside specifically curated couples packages. While we always strive to accommodate all requests, please note that these rooms are subject to availability and are allocated on a first-come, first-served basis. We recommend booking in advance to secure your preferred time slot for a delightful couples’ retreat.

For guests with limited mobility or guests that require mobility aides we provide accessible changeroom and bathroom facilities and an accessible treatment room with shower.

Please inform us of any accessibility requirements during booking to ensure a seamless experience.

We do have spa treatments on our menu specifically designed to be enjoyed during pregnancy. During the first trimester facials are recommended and in your second and third trimester we have ASPAR Body Treatment options for you to choose from as well as a Radiant Prenatal Massage.

On arrival at our reception please wear whatever makes you the most comfortable. You will be provided with a robe and be required to wear lower underwear during treatments. We ensure your modesty and comfort throughout your visit.

Massage has a hugely beneficial and immediately noticeable effect on the body. Our team uses an array of techniques that work to increase blood flow and circulation – relaxing the muscle and soft tissue.

This releases nerves and deeper connective tissue, resulting in a feeling of rest, relaxation and serenity. In the following days, many people report feeling increased energy levels and a great sense of calmness and wellbeing.

Regularly visiting AURORA SPA & BATHHOUSE, enjoying the stunning surroundings of the Mornington Peninsula, and booking a massage with our friendly team is the perfect way to minimise day-to-day stress and look and feel your very best.

E-Gift cards will be sent directly to the purchaser or recipient as soon as payment has been made unless you have opted to customise the delivery date and time.

If you have chosen to have one of our beautifully presented physical gift cards sent in the post, we offer two options: Standard postage $10.00 and Express Post $15.00. Postage is to addresses within Australia only.

Aurora Spa & Bathhouse accepts no responsibility for lost or undelivered items.

Alternatively, you can also purchase directly from our reception team who will package a gift card for you on the spot.

Simply make your booking online or over the phone. Credit card details will be required to secure your reservation. On arrival at our reception, your gift card will be redeemed and no credit card transaction will apply.

Our gift cards are valid for 3 years from the date of purchase.

Gift cards are available in set dollar values ranging from $100 to $2500. For customised amounts, please contact our reception team or visit our Spa Store for assistance.

Gift cards can be redeemed for a range of experiences including Bathhouse visits, Spa Treatments, Packages, and purchases from our Spa Store. The full value of the gift card can be partially redeemed over the validity period and must be fully redeemed prior to expiry.

Gift cards are only redeemable at Aurora Spa & Bathhouse, located at The Continental precinct, Sorrento.

Our Aurora Spa Store offers a mindfully curated selection of products designed to enhance your well-being and elevate everyday routines. From ASPAR and Biologique Recherche products used in our treatments to books inspiring you to embrace change, restore your energy and simplify your life; beauty products and tools from trusted brands, ensuring we are using the best products for skin and within; home and lifestyle wares designed to inspire ritual and add joy and pleasure to your days; locally handcrafted jewellery and apparel made with purpose using ethically sourced sustainable materials. You can make purchases directly from our onsite store or inquire about product availability by contacting our team.

Yes, we offer postage for your convenience. Choose between standard postage for $10.00 or express post for $15.00 within Australia. While we take care to ensure safe delivery, Aurora Spa & Bathhouse is not responsible for lost or undelivered items.